Hegen

General

What is the status of my order?

How do I cancel my order?

How come my tracking number hasn't move?

How can I find out when an item is back in stock?

How do I know if I have purchase a genuine product?

International Store Directory

Shopping

What should I do if the product is faulty/damaged upon unboxing?

I am interested to have my products exchanged, how may I do so?

Something wrong with your parcel?

Can I return or exchange?

I bought Hegen products on Amazon but has an issue with it. Can you help?

What is the status of my refund?

Exchanges & Returns

Hegen US

Hegen Singapore

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